AI Toolkit Feedback | Decile Base

Community Member

September 28 at 10:32 pm

probably 80% of the time when I go to craft an email, it renders a blank screen like this and then I go to craft the email again and it actually puts the template in there.

5 replies

04:44

Community Member

Sep 29, 2026 at 04:44

Thanks for this report, adding to our support queue.

22:45

Community Member

Oct 01, 2026 at 22:45

Hi Brian, just to make sure I'm clear:

You are trying to launch an email using a template, expecting the template to populate the text box, but only see a partial version of it. Then you close and re-open the email editor and it works as expected?

If that's true, can you tell me where you're launching the email editor from? I'll try to replicate.

23:02

Community Member

Oct 01, 2026 at 23:02

Yes, exactly, usually I click the step inline on the contact row in the pipeline

Happens quite a bit

23:12

Community Member

Oct 01, 2026 at 23:12

@Travis Giggy I can reproduce this, will send you a note.

00:21

Community Member

Oct 02, 2026 at 00:21

@Brian Bell This is resolved, shouldn't happen again. Appreciate you bringing this to our attention.

Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

Email Template Sometimes Loads Blank

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Person Name Person Name

Prospect Name Prospect Name

Prospect Name

Organization Name

Capital Account Name

Email Template Sometimes Loads Blank

Log In or Sign Up

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